Privacy Policy

 

Last Updated: October 6, 2025

Welcome to Trenziio (“we,” “our,” “us”). Your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and use our services.

Our Privacy Promise

We are committed to protecting your privacy and being transparent about how we handle your data. We will never sell your personal information. We only collect the information necessary to provide you with our products and services and to improve your shopping experience.

1. The Information We Collect & Why

We collect information in a few different ways to process your orders and enhance your experience:

  • Personal Information You Provide:

    • What: Name, shipping address, billing address, email address, and phone number.

    • Why: To fulfill your order, communicate with you about your purchase, provide customer support, and send you marketing communications (only with your consent).

  • Payment Information:

    • What: Your credit card details or other payment information.

    • Why: To process your payment securely. Please note, we do not store your full credit card information on our servers. All transactions are processed through secure, PCI-compliant third-party payment gateways (like Stripe, PayPal, etc.).

  • Technical Information We Collect Automatically:

    • What: IP address, browser type, device information, and pages you visit on our site.

    • Why: To maintain the security of our website, analyze trends to improve our site’s functionality, and understand how customers interact with our store.

2. Cookies & Other Tracking Technologies

Like most websites, we use cookies (small text files stored on your device) to help our site function effectively.

  • Essential Cookies: These are necessary for the website to work, such as keeping items in your shopping cart.

  • Analytics Cookies: These help us understand how visitors use our site so we can improve it (e.g., via Google Analytics).

  • Marketing Cookies: These may be used to show you relevant ads on other sites.

You can control and manage cookies through your web browser’s settings.

3. Who We Share Your Data With (And Why)

We do not sell your personal information. We only share your data with trusted third-party partners who help us operate our business:

  • Payment Processors: To securely process your payments.

  • Shipping Carriers (e.g., USPS): To ship your order to your address.

  • Marketing Platforms (e.g., Mailchimp): If you opt-in to our mailing list, we share your email address to send you newsletters.

  • Analytics Services (e.g., Google Analytics): To help us analyze website traffic.

  • Legal & Law Enforcement: If required by law, we may disclose your information in response to a subpoena, court order, or other legal process.

4. You’re in Control: Your Data Rights

We respect your rights over your personal data. Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate information.

  • Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain data for tax or transaction records).

  • Opt-Out: You can opt-out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the email.

To exercise any of these rights, please contact us at contact@trenziio.com.

5. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

7. Data Retention & Policy Changes

  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, for tax and accounting purposes).

  • Changes to This Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company Name: Get Loaded LLC

Company Number: B20250299804

Address: 4649 W Dakota Ave, Fresno, CA 93722 United States

Email: contact@trenziio.com

Phone: +1 (559) 365-7020

Business Hours: We are available Monday – Friday 7:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our customer service team responds to all inquiries within 12 hours on business days, ensuring prompt and reliable support.